Refund policy

We have a 15day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@debbimoores.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, customers are responsible for all return shipping cost.

We recommend using a tracking shipping service, as we not responsible for lost or missing return package, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@debbimoores.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, Store credit will be issued via a Debbimoores, e-gift card within- 3-7 business day. Exchanges may also be completed directly through the return portal. Please note $12'99 restocking \handling fee will be deducted from your gift card amount. We do not issue refunds to the original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@debbimoores.com.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@debbimoores.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@debbimoores.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@debbimoores.com.

day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@debbimoores.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@debbimoores.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@debbimoores.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@debbimoores.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@debbimoores.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@debbimoores.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Due to product availability, we do not provide refunds; instead, we offer store credit in the form of a gift card. Our policy is valid for 15 days, including weekends. Unfortunately, we cannot accept returns if more than 15 days have passed since your item was delivered. Once your return request is approved through our portal, make sure to postmark or ship your return package within 15 days of the delivery date. Please be aware that the cost of return shipping will be on you.

We do not offer exchanges for orders. If you wish to get a different size or color, please return the item you do not want and submit a new order.

All returned items must be in new, unused condition with all tags attached. A credit will not be issued if an item is returned in less-than-perfect condition.

Shipping costs are non-refundable, and it is the customer's responsibility to cover the return shipping for items. Once we receive your returned package, we will process your store credit gift card within 7-10 business days and notify you via email. We recommend using a tracked shipping service or purchasing shipment insurance for any returns made through your chosen carrier. Please be aware that we cannot guarantee the arrival date of returned items. Each item is thoroughly inspected and shipped by us to ensure there are no defects. We encourage you to double-check your purchase and adhere to the size charts before placing your order. Please note that items marked as “Sale” at the time of purchase cannot be returned or exchanged for store credit

Incorrect Address Policy
Please double-check your shipping address before placing your order.

If you entered the wrong address, email us at iamdebbimoore@yahoo.com or reply to your order confirmation within 24 hours so we can fix it before shipping.

Once an order has shipped, DM Outfit is not responsible for packages returned due to incorrect address.

If your package is sent back to us: We’ll issue a store credit (shipping costs not included).

To be eligible for a store credit gift card:

You must initiate your return process here within 15 days of receiving the item. Once approved, your return package should be postmarked or shipped within 15 days of the delivery date. Returns sent back without prior authorization, approval, or after the 15-day period from delivery will not be accepted. Please note that items cannot be dropped off in person and must be mailed to the address provided upon approval of your return request.

All returned items must meet the following criteria:
- Items must be in new condition with tags still attached.
- The item must be unworn, unwashed, undamaged, and unused.
- There should be no visible makeup or deodorant stains on the item.

The following items are not eligible for return:
- Items marked as final sale.
- PR items, free gifts, promotional items, worn items, and items from pop-up shop sales.