Refund policy

Due to product availability, we do not provide refunds; instead, we offer store credit in the form of a gift card. Our policy is valid for 15 days, including weekends. Unfortunately, we cannot accept returns if more than 15 days have passed since your item was delivered. Once your return request is approved through our portal, make sure to postmark or ship your return package within 15 days of the delivery date. Please be aware that the cost of return shipping will be on you.

We do not offer exchanges for orders. If you wish to get a different size or color, please return the item you do not want and submit a new order.

All returned items must be in new, unused condition with all tags attached. A credit will not be issued if an item is returned in less-than-perfect condition.

Shipping costs are non-refundable, and it is the customer's responsibility to cover the return shipping for items. Once we receive your returned package, we will process your store credit gift card within 7-10 business days and notify you via email. We recommend using a tracked shipping service or purchasing shipment insurance for any returns made through your chosen carrier. Please be aware that we cannot guarantee the arrival date of returned items. Each item is thoroughly inspected and shipped by us to ensure there are no defects. We encourage you to double-check your purchase and adhere to the size charts before placing your order. Please note that items marked as “Sale” at the time of purchase cannot be returned or exchanged for store credit

Incorrect Address Policy
Please double-check your shipping address before placing your order.

If you entered the wrong address, email us at iamdebbimoore@yahoo.com or reply to your order confirmation within 24 hours so we can fix it before shipping.

Once an order has shipped, DM Outfit  is not responsible for packages returned due to incorrect address.

If your package is sent back to us: We’ll issue a store credit (shipping costs not included).

To be eligible for a store credit gift card:

You must initiate your return process here within 15 days of receiving the item. Once approved, your return package should be postmarked or shipped within 15 days of the delivery date. Returns sent back without prior authorization, approval, or after the 15-day period from delivery will not be accepted. Please note that items cannot be dropped off in person and must be mailed to the address provided upon approval of your return request.

All returned items must meet the following criteria:
- Items must be in new condition with tags still attached.
- The item must be unworn, unwashed, undamaged, and unused.
- There should be no visible makeup or deodorant stains on the item.

The following items are not eligible for return:
- Items marked as final sale.
- PR items, free gifts, promotional items, worn items, and items from pop-up shop sales.